Refund Policy

Last Updated: December 2024

1. Overview

At Dawood Sons, we are committed to customer satisfaction and product quality. This Refund Policy outlines our procedures for returns, exchanges, and refunds for products purchased from our store.

2. Return Eligibility

2.1 Eligible Returns

Products may be returned if they meet the following criteria:

  • Product is defective or damaged upon delivery
  • Wrong product was delivered
  • Product packaging is unopened and in original condition
  • Return request is made within 7 days of purchase
  • Original receipt or proof of purchase is provided
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2.2 Non-Returnable Items

Due to safety and regulatory reasons, the following cannot be returned:

  • Opened pesticide containers or packages
  • Products that have been used or applied
  • Custom-mixed or specially ordered products
  • Products purchased on clearance or final sale
  • Products without original packaging or labels
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3. Return Process

3.1 Initiating a Return

To initiate a return:

  1. Contact us within 7 days of purchase at [email protected] or visit our store
  2. Provide your purchase receipt and product details
  3. Explain the reason for return
  4. Our team will review and approve eligible returns

3.2 Return Inspection

All returned products will be inspected to verify:

  • Product condition and packaging integrity
  • Authenticity of purchase
  • Compliance with return eligibility criteria
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4. Refunds

4.1 Refund Processing

Once your return is approved:

  • Refunds will be processed within 7-10 business days
  • Original payment method will be credited
  • You will receive a confirmation email
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4.2 Partial Refunds

Partial refunds may be granted in cases where:

  • Product shows signs of use but is still in acceptable condition
  • Product packaging is damaged but contents are intact
  • Return is made after the 7-day window but within reasonable time
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5. Exchanges

Defective or damaged products can be exchanged for the same item. If the exact product is unavailable, we will offer:

  • A comparable alternative product
  • Store credit for the purchase amount
  • Full refund
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6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Inspect products immediately upon delivery
  • Report damage within 24 hours with photos
  • Do not use or open damaged products
  • We will arrange immediate replacement or refund
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7. Important Safety Notice

For safety and environmental reasons:

  • Never dispose of pesticides in regular trash
  • Return unused pesticides in original containers only
  • Follow local regulations for pesticide disposal
  • Contact us for proper disposal guidance if needed
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8. Exceptions

We reserve the right to refuse returns that:

  • Show evidence of misuse or negligence
  • Are returned without proper authorization
  • Do not meet our return eligibility criteria
  • Pose safety or environmental risks
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9. Bulk Orders

Special terms may apply to bulk orders. Please contact us before making large purchases to discuss return and refund policies for bulk orders.

10. Store Credit

As an alternative to refunds, we may offer store credit that:

  • Can be used for future purchases
  • Does not expire
  • Is transferable with proof of credit
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11. Customer Satisfaction

Your satisfaction is our priority. If you have concerns about a product or service, please contact us. We will work with you to find a fair solution, even if it falls outside our standard refund policy.

12. Contact for Returns

For return inquiries or to initiate a return:

Dawood Sons
Grain Market, Sheikhupura, Punjab, Pakistan
Email: [email protected]
Phone: +92 56 3612377
Business Hours: Monday-Saturday, 8:00 AM - 8:00 PM